Troubleshooting problems

if you’re spotting any issues, there are a couple of reasons it could be happening the server crashes sadly, servers sometimes go down the most common reasons are the server is using too many resources for the number of players there’s something wrong with your build configuration if it’s simply a provider issue, we’ll automatically start sending playing to a different provider but if it’s your configuration, get in touch with our support team the servers fail to start servers can sometimes fail to boot up if so, you won’t be able to spin up any session there are a couple of reasons this might happen there’s something wrong with your build executable you don’t have access to the region you’re calling in either case, the first step is to check the api response if it’s a region problem, the api will tell you if it’s a problem with your build, get in touch with our support team checking logs the first port of call is to head to your logs this will help us diagnose the problem (check our section on getting your logs if you don’t already know how to do it ) new sessions or containers can’t start if you’re finding that you can’t seem to start new sessions or containers, it’s typically because there’s an issue in the region either you don’t have permission to spin up a session there or the region is currently experiencing a problem check with your support team to make sure you have the right permissions